☕ Frequently Asked Questions (FAQ)

Welcome to Rumacoffee’s FAQ page — where we answer your most common questions about our coffee, how to store it, and how we get it to your door.

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🔍 Coffee Education

1. Does darker coffee mean stronger flavor?

Yes. The darker the roast, the bolder and more intense the flavor becomes. Darker roasts tend to have:

• Thicker body
• Lower acidity
• Smokier, deeper notes
  Lighter roasts, in contrast, highlight more fruity, floral, and acidic characteristics.

2. What roast level do you offer? Can I customize it?

Yes, we offer a range of roast levels and are happy to accommodate your preferences!

• By default:
  • Single origin coffees are roasted light to medium to preserve their unique origin characteristics.
  • Coffee Blends are typically roasted to an espresso profile (between medium to medium dark).

We can also roast to your custom request — from light to medium, medium, medium dark, or even dark roast.
✅ To request a specific roast, simply leave a note at checkout when placing your order.

3. What are “resting days” after roasting?

Freshly roasted coffee beans release carbon dioxide — a process called degassing. To allow the flavor to fully develop, we recommend:

• Resting the beans for 3–7 days after the roast date
• Lighter roasts: up to 10 days
• Darker roasts: 3–5 days is usually sufficient

Letting them rest ensures a more balanced and flavorful cup.

4. How do I store coffee beans at home?

To keep your coffee fresh:

• Store in an airtight container
• Keep in a cool, dry place away from direct sunlight
• Do not refrigerate or freeze, as moisture can affect flavor
  Our packaging is resealable and designed to protect the beans from oxygen and light.

📦 Order & Shipping Information

4. How long does it take to process my order?

We typically process all orders within 1–2 business days. You’ll receive a confirmation email with tracking once your package is shipped.

5. How long does shipping take within Indonesia?

• Standard delivery: 1–7 working days, depending on your location
  We work with trusted logistics providers to get your coffee to you as quickly as possible.

6. Do you ship internationally?

Yes, we do!

• International shipping usually takes 5–14 working days, depending on your country and customs processing.
  Shipping rates are calculated at checkout based on your location.

7. Can I track my order?

Absolutely. Once your order has shipped, you’ll receive a tracking link via email so you can follow your package in real-time.